1. What is my warranty?

 

Pastel has a 1 year warranty.

All warranties apply to the original owner only and begin at the date of purchase. All warranties are to refinish, repair, or replace at factory discretion. Periodically styles of furniture are discontinued.

Warranty does not include damage to paint caused by corrosion of metal or discoloration of fabrics, if any.

 

What is not covered in the warranty?

This warranty does not include furniture used for commercial purpose or furniture damaged by acts of nature and lack of proper care.

Pastel will not be liable for the shipping or packaging charges to or from the factory on any warranty items past 1 year.

 

2. How Do I request service?

 

If you feel that the damage to your Pastel furniture is covered under the warranty then follow these steps:

1) Read the warranty again to make sure that you are aware of the guidelines. Some styles & colors can not be replaced as product is periodically discontinued

2) Make a copy of your original Proof of Purchase. This is required.

3) State the problem in writing. Describe the damage and, if known, how it occurred. It helps to include pictures of the damage.

4) If necessary, a Return Goods Authorization (RA) card will be sent to you with instructions for returning the items. No returns will be accepted without an RA from Pastel Furniture Company.

5) Submit the Proof of Purchase and the written statement to our Customer Service by either e-mailing or sending the information in the mail:

 

Our Mailing Address is:

Minson Corporation

Pastel Customer Service Department

One Minson Way

Montebello, CA 90640

 

3. How Do I care for my furniture?

 

 

I. How to Care for Veneer Wood top (375)

Veneer is a thin layer of an expensive, desirable wood over a less expensive substrate, creating furniture that looks like it is made of the more expensive material.

Treat wood veneered top with far more care than you would solid furniture. Veneers are very thin, and shouldn't be sanded down like solid wood furniture. A ring left by a cup or glass could be a permanent mark on veneer. Because it is thin, be especially careful when moving the furniture. Veneer can chip, and once chipped it's difficult or impossible to repair. Don't set heavy objects on veneer that could scratch or score the surface.

Most wood changes color slightly over time. This is also true of wood veneers. If your top is in a place that gets a lot of sun, rotate the top every few months to ensure even coloration.

 

Clean veneer top as you would to solid wood top. Use wax-free cleaners and polishes to avoid causing deposits on the veneer that may eventually require sanding to remove. Lemon oil or Murphy's oil soap are very good for cleaning veneers.

II. How to Care for Solid Wood Top (466,663)

Solid Wood top are a sturdy, attractive addition to a kitchen. One benefit to a solid wood top, as opposed to a Veneer wood top, is that you won't have to worry about the top layer (the veneer) lifting due to moisture building up between the laminate/veneer and the solid wood. To keep your solid wood top looking good, you must follow some basic rules regarding cleaning and care.

Clean the wood top regularly to avoid food stains. You can clean wood tops using soap (dish detergent works well), water and a cloth or sponge.

Dip your cloth or sponge in a sink of soapy water, or simply wet the sponge and add a little dish detergent directly to the top. Scrub the grime away.

Rinse tops with clean water (dampen a cloth or dish towel) and then dry with a towel.

Avoid placing hot items directly on wood tops. Place hot cookware on trivets.

Use coasters and placemats when dining.  Coasters will help absorb sweating by beverage glasses or cups and also prevent hot mugs or cups from leaving a ring.  Placemats will catch spills and prevent dishes from scratching the table .  When placing hot food dishes on the tabletop always use trivets, mats or hot pads

III. How to Care for Hardwood Top (471,477)

Engineered Hardwood top gives you the look of solid wood surface without the cost. It offers the easy care of laminate wood top, yet gives you the look and feel of real wood often missing with a laminate veneer top. Engineered Hardwood consists of a top veneer layer of wood with layers of plywood underneath it.

Clean the wood top regularly to avoid food stains. You can clean wood tops using soap (dish detergent works well), water and a cloth or sponge.

Dip your cloth or sponge in a sink of soapy water, or simply wet the sponge and add a little dish detergent directly to the top. Scrub the grime away.

Rinse tops with clean water (dampen a cloth or dish towel) and then dry with a towel.

Avoid placing hot items directly on wood tops. Place hot cookware on trivets.

IV. How to Care for Polyurethane Stone top (478,501,810,819,850 and 860)

Polyurethane, created in Germany during the twentieth century, offers the best protection against moisture. When polyurethane is applied over decorative finish treatments and synthetic materials can create tops that look very much like stone, marble and granite. Once dried it results in a hard protective coating that will withstand moisture as well as heavy impacts and abrasions.

 Although polyurethane is a a hard protective coating, there are some considerations. Water and direct sunlight can cause a polyurethane coating to cloud, peel and possibly even crack.

Always place hot pots and pans on placemats or towels, not directly on the top.

Avoid cleaning with abrasive bleaches and cleaners; they may damage sealants or glossy surfaces. Do not scrub with rough cleaning pads. Use soft sponges and warm soapy water to remove grease, foods or drinks spills and other debris.

Promptly clean up spills and moisture on the stone tops before the liquid can penetrate.

Use coasters and placemats when dining.  Coasters will help absorb sweating by beverage glasses or cups and also prevent hot mugs or cups from leaving a ring.  Placemats will catch spills and prevent dishes from scratching the table .  When placing hot food dishes on the tabletop always use trivets, mats or hot pads

V. How to Care for Hammered Cooper Top (809,820)

Copper is a soft metal that's reddish in color. It naturally tarnishes over time. Once it tarnishes (or oxidizes), copper loses its natural shine and develops an unattractive dark covering. You can help prevent your copper top from tarnishing by performing some routine steps.

Rinse the top with water immediately after each use. Dry the copper thoroughly with a dish towel. According to Elkay USA, any residue left on the top will cause the copper to tarnish.

Clean the top with a mild detergent and a soft cloth on a regular basis to prevent it from tarnishing. Rinse it thoroughly with water, then dry it with a towel.

Clean stains from the top by using a copper cleaner. Never use abrasive cleansers or harsh chemicals on a copper sink.

Use a good-quality wax on your copper top from time-to-time, according to Cleaning Tips. This will help prevent minerals from building up. Copper wax will keep the metal looking attractive.

 Use coasters and placemats when dining.  Coasters will help absorb sweating by beverage glasses or cups and also prevent hot mugs or cups from leaving a ring.  Placemats will catch spills and prevent dishes from scratching the table .  When placing hot food dishes on the tabletop always use trivets, mats or hot pads

VI. About Natural Stone (381, 862, 887, 895)

 

Stone is a porous material!

 Stone is a durable yet porous material that will last forever if properly maintained.  Your stone tabletop has been sealed using a special silicone treatment to resist moisture penetration and staining.  However, normal use over time will cause this sealant to lose its protective capabilities, exposing the stone to potential staining and/or scratching.  Acidic compounds found in many foods such as tomato products, mustard, fruit juices, wines, colas, vinegar and coffee can leave permanent stains in stone material. Sealing the tabletop will help prevent or reduce the damage caused by acidic compounds.  The porous nature of stone also leaves it susceptible to heat retention. Care should be exercised when handling stone that has been subjected to sun exposure.

 

Care & Maintenance

 

Stone requires special care!

Sealing ~ the most important thing you can do for your stone tabletop.

The most important thing you can do to ensure the lasting beauty of your stone tabletop is seal it with penetrating stone or marble sealer 1-2 times per year.  If the tabletop is used often, more frequent application is recommended.  The sealer penetrated the stone and acts as a repellent, preventing the absorption of moisture and stainable materials (Stone or marble sealers are available through most tile or stone shops and at most home improvement centers).  Follow the manufacturer’s instructions.

 

Cleaning ~ handle with care.

The stone on your table has been sealed, but it still requires regular cleaning.  Clean tops with a soft cloth (one that won’t bleed color) or sponge.  Use clean warm water and a mild dish soap or neutral ph-based stone or marble cleaner (available at stone or tile shops and at most home improvement centers).  Never use scouring creams, abrasive cleaners or acid-based products (ammonia, baking soda or borax) unless specially formulated for use on natural stone or marble.  Rinse with plenty of clean water to remove any soap residue.  Dry thoroughly after cleaning to prevent moisture penetration.

 

Even though your stone tabletop is sealed, accidental spills need to be cleaned immediately to prevent staining and/or damage to the stone.  Blot spills with clean, soft cloth.  Wiping could spread the spill. Repeat blotting with dry area of cloth until spill is totally absorbed.  Rinse with clean, warn water and dry thoroughly.  If your table has been sealed, it will minimize damage to the tabletop by allowing more cleaning time for accidental spills.  Sealing tabletop is very important!

 

Additional Recommendations

 

Making the beauty last!

Use coasters and placemats when dining.  Coasters will help absorb sweating by beverage glasses or cups and also prevent hot mugs or cups from leaving a ring.  Placemats will catch spills and prevent dishes from scratching the table.  When placing hot food dishes on the tabletop always use trivets, mats or hot pads.

 

 

 

4. Where can I buy Pastel Furniture?

 

Pastel Furniture is sold at furniture retail stores in the United States & Canada.

 

Your local Pastel dealer will be able to help you select the design, style and colors that will suit your needs. To find a store near you that sells Pastel Furniture, please email at pastelfurniture@minson.com.